Kikiriya's Privacy Policy

1 Introduction

Kikiriya (kikiriya.com) is an international-standard online gaming and Sports Betting platform built for users in Bangladesh. We are fully committed to protecting the privacy of our users.

This privacy policy explains how Kikiriya collects, processes, and protects your personal data. By using our platform, you are considered to have agreed to this privacy policy.

Kikiriya's privacy policy is built in line with international data protection standards. We believe transparency is the foundation of trust — so this policy is written in plain, accessible language that every user can understand.

2 Data collection

Kikiriya collects two types of information — what you provide directly, and what is collected automatically while you use the platform.

What You Provide Directly:

• Name, date of birth, gender, and nationality
• Email Address & Mobile Number
• Residential address and postcode
• National ID or passport number (for KYC verification)
• Payment method details (mobile banking account number or bank account information)
• Messages and Communications Sent to Support

Automatically Collected Data:

• IP Address & Device Information
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming history, betting patterns, and transaction records
• Data Collected via Cookies & Similar Tracking Technologies

3 Use of information

Kikiriya uses the data it collects solely for specific, legitimate purposes. We never use your information beyond what is necessary.

• Account Management: For registration, login, identity verification, and account security.
• Financial Transactions: For processing deposits, withdrawals, and bonuses.
• Service Improvement: To improve the gaming experience and develop new features.
• Customer support: To handle your questions, complaints, and support requests.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Responsible gaming: To detect signs of excessive gaming and intervene when necessary.
• Marketing: To send you relevant offers and promotions with your consent.
• Legal Obligations: To meet regulatory requirements.

4 Data retention

Kikiriya does not retain your data longer than necessary. How long we keep it depends on the type of information and the purpose for which it was collected.

• Data for active accounts is retained until the account is closed.
• Financial transaction records are kept for a minimum of 5 years after account closure — this is a legal requirement.
• KYC documents may be retained for up to 5 years after account closure.
• Support conversations may be retained for up to 2 years.
• Analytics and log data are typically deleted after 1 year.

Once the retention period expires, Kikiriya securely deletes your data or anonymizes it so it can no longer be linked to your identity in any way.

5 Sharing data with third parties

Kikiriya never sells your personal information. However, in the limited circumstances outlined below, data may be shared with trusted third parties.

• Payment processor: Necessary information is shared with mobile banking and banking partners to process transactions.
• Identity verification service: During the KYC process, documents may be shared with trusted verification platforms.
• Technology partners: Cloud server and software providers that operate the platform have limited access to data.
• Legal Authorities: Data is disclosed in response to a court order or a legitimate request from a regulatory authority.
• Fraud prevention: To assist investigating authorities in cases of suspected money laundering or fraud.

6 Cookies & Tracking

Kikiriya uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser.

Types of Cookies We Use:

• Essential Cookies: Required to maintain login sessions and core functionality — these cannot be disabled.
• Performance cookies: Anonymous data is collected to monitor site performance and track errors.
• Functional cookies: Remembers your preferences such as language and settings.
• Analytics Cookies: To understand user behavior — operates with your consent.

Cookies can be managed through your browser settings, but disabling certain cookies may affect the functionality of some site features.

7 Security measures

Kikiriya uses industry-leading technology to keep your data secure. Our security systems operate 24 hours a day.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): Two-factor authentication for added account security.
• Encrypted Storage: Payment information is stored in encrypted form and cannot be read directly by anyone.
• Regular security audits: Third-party security experts conduct regular system audits.
• Anomaly Detection: Any unusual login activity or transactions are flagged and acted on immediately.
• Staff Access Controls: Only authorized personnel are permitted to access specific data.

8 Your Rights

Under Kikiriya's privacy policy, you have the following rights over your personal data. Contact support to exercise any of these rights.

9 Children's Privacy

Kikiriya strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors.

• Age is verified at registration, and accounts for users under 18 are immediately suspended.
• If a minor's account is identified, all collected data is securely deleted.
• Parents are advised to use parental controls on their devices.
• If you suspect a minor has opened an account, please contact our support team immediately.

10 Privacy policy updates

Kikiriya may update this privacy policy when necessary. We will notify you before any significant changes take effect.

• Advance notice will be sent to your registered email address for any major policy changes.
• The date of any change will be shown at the top of the page as "Last updated".
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you have the option to close your account.